6 out of 10 points with over 900 reviews from different portals and boards
|Prices||Low and average prices for all smartphones and a limited selection of good China phones.|
|Shipping||When shipping from China, customs insurance should be selected so that there won’t be any additional costs (picture of the invoice must be sent to Coolicool). This is a good way to reduce the import costs for your order.
|Shipping time and shipping methods||The shipping time can vary between 3-15 days, sometimes even up to 35 business days, depending on your country. Shipping from a EU-warehouse within Europe is normally handled within 2-3 days.|
|Warranty||One Year Repair Warranty. 15 Days Replacement. In case you don’t like the product once received: 70% of the product’s price can be refunded, but you have to pay the freight.|
|Payment||We recommend paying with PayPal, credit card is also possible!|
|Orders & experiences||We have ordered 6 times at Coolicool, so far. The products from China arrived each time well-packed and without additional custom-fees.|
Is Coolicool reliable, reputable and safe?
Coolicool.com offers the possibility to add a customs insurance for a certain percentage of the purchase price when ordering from China. Then you pay only about 10% of the product price instead of the import sales tax which is paid by the onlineshop. Coolicool.com has mixed ratings on the internet. Either customers are very satisfied or they complain about products that break down after a few months and are not properly repaired by Coolicool.com. In our opinion, this is due to the selection of cell phones at Coolicool shop. Although Coolicool offers some qualitative models, there are also some scrap devices. Buyers should be careful at Coolicool store to choose a high-quality mobile phone. Then everything should be fine. The Coolicool online shop has been trying to improve its service over the last year. When ordering at Coolicool, you should still be careful not to buy any of the dubious phones that are offered in the shop but to choose a good model. With the Coolicool shop voucher promotions you can save additional money when placing an order.
What do I have to consider when ordering at Coolicool?
As with all Chinese shops, we advise not to do pre-orders due to frequent delays in the release of new smartphones and to avoid sending your money already weeks in advance to the shop. When ordering from China we recommend choosing the customs insurance.
How good are customer service and guarantees?
Coolicool offers an e-mail and live-chat-support. The customer service is competent and responds quickly. Faulty devices have to be sent back to China on your own expenses.
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