|Prices||Extremely low prices and some very good deals.|
|Shipping||Customs duty due when shipping from China. Shipping mostly for free.
|Shipping time and shipping methods||The shipping time can vary between 8-30 days, depending on your country. Shipping from a warehouse which is nearest to the shipping address is faster (EU/USA/ES Warehouses). Additional charges may apply. You can also add a Shipping Insurance to your order.|
|Warranty||One Year Repair Warranty. 45 Day Money Back Guarantee and 30 Day Unconditional Refund Guarantee for Unopened & Unused Items.|
|Payment||We recommend paying with PayPal, credit card is also possible!|
|Orders & experiences||We have ordered 80 times at Gearbest, so far. The products from China as well as from England arrived each time well-packed and without additional custom-fees.|
Is Gearbest reliable, reputable and safe?
Gearbest has been selling Chinese smartphones for about two years. Within this short period of time the online shop made its way to being the most popular China shop on earth. Many smartphones are sold for almost unrivalled low prices on Gearbest. According to user experiences, this young China phone shop is a reputable seller that cares about good service and fast shipping. However, the delivery time is comparably slow. You always have the possibility to track your order with a tracking number and a picture of your package. Most users rated positive. According to users, Gearbest’s support answers to all (even unfounded) complaints and tries to find a solution. Gearbest often offers coupons and vouchers with which you can additionally save money.
What do I have to consider when ordering at Gearbest?
You can choose shipping from a Warehouse near you (EU/USA/ES Warehouses) for about 2$ without any additional custom taxes. In case you are anywhere near a local warehouse you are best-off ordering from there.
As with all Chinese shops, we advise not to do pre-orders due to frequent delays in the release of new smartphones. If the desired smartphone is available in a local warehouse, you should order there, due to the shorter delivery time for only 2$ shipping.
How good are customer service and guarantees?
Gearbest offers an e-mail and live-chat-support. There is a Facebook-Chat available, too. All of them are in English. The customer service is competent and responds quickly. Faulty devices have to be sent back to China on your own expenses. Gearbest is always keen on a good customer service and we can clearly recommend this shop!
Share your experiences with Gearbest.com with us and rate the shop!